Privacy & Data Protection

This Privacy Policy explains how LuckyWave Casino collects, uses, stores and protects information when you use our website or services. We take user privacy seriously and handle personal information with care. Please read this page to understand what data we may collect, why we use it and how you can manage your privacy rights.

Types of data we collect

The information we collect depends on how you use our services. It may include personal, technical and transactional data, as well as details about your activity on the website.

Personal data

When you create or manage an account, we may collect details such as your name, date of birth, contact information, residential address and account preferences. We may also hold information you provide when contacting support or responding to requests to confirm account details.

Technical data

When you visit the website, we may receive technical information such as your IP address, device and browser type, operating system, language settings, pages viewed and the time and date of your visit. We may also record how you interact with website features to help maintain and improve their operation.

Transactional data

We may keep records of deposits, withdrawals, payment method details, transaction dates and account balances. Payment information may be handled by third-party payment providers. We do not need to store full card details where these are processed securely by a provider on our behalf.

How we use information

We use information to provide and maintain account services, process transactions, respond to enquiries and protect accounts from unauthorised access. It may also help us check account details, identify unusual activity, meet relevant record-keeping requirements, resolve disputes and understand how the website is used.

We use information only where it is relevant to these purposes. Access is limited to people and service providers who need it to carry out their work.

Information storage and protection

We use appropriate safeguards to help protect personal information from loss, misuse, unauthorised access or disclosure. These may include access controls, secure systems and staff procedures. No method of storing or transferring information can be guaranteed to be completely secure, so we cannot promise absolute security.

We keep information for as long as it is needed for the purposes described in this policy, including account administration, resolving enquiries and meeting applicable record-keeping obligations. Retention periods may depend on the type of information and the reason it was collected.

Cookies and tracking technologies

Cookies and similar technologies may be used to keep the website working, remember selected settings, support account security and understand website usage. You can manage cookies through your browser settings. Blocking some cookies may affect how certain website features work.

Sharing information with third parties

We may share relevant information with providers that help us operate the website, process payments, provide technical support, verify account details or protect against fraud. These providers may use information only to perform their agreed services. We may also disclose information where required by law or where necessary to protect users, our services or our legal rights.

Your privacy rights

You may have the right to request access to your personal information, ask us to correct inaccurate details or request deletion. You may also be able to object to certain uses or ask us to restrict how information is used. These rights can depend on the circumstances and may be subject to legal or operational requirements.

Access, correction and deletion requests

To make a privacy request, contact our support team through the available website channels. We may ask for information to confirm your identity before responding. If we cannot complete a request, we will explain the reason where appropriate.

Policy updates

We may update this Privacy Policy when our practices or requirements change. The latest version will be posted on this page. Please check it from time to time to stay informed about how we handle your information.